What are the things most important to you right now? Is it your dog, maybe its your work, having WIFI or access to your phone, maybe its making sure you get home in time to watch your child play that really important football game.
When you’re in hospital, these things still matter so creating a good environment involves making sure the patient is getting the best care for then personally.
Asking what matters most can help you and your patients form a personal connection and it helps you understand their needs better. This is an important thing to ask to young people as well as adult patients because the answers may surprise you and the differences between what matters to children and adults can be quite different.
Of course, asking the patient individually is the best way to learn about their specific needs but there can quite often be themes that crop up in certain departments.
Another issue that might arise is that people might want to remain anonymous. One way to overcome these issues would be to use a portable, retractable whiteboard, a KwickScreen child - the KwickSketch which can allow patients, parents and staff members to share their thoughts and views anonymously whilst still being heard. It also means that you can quickly see if there is one thing in particular in a ward or department that needs to be resolved or addressed.
If you want to find out more about the KwickSketch, please give us a call today.
If you want to find out more about the What Matters To You campaign, visit this website: http://www.whatmatterstoyou.scot